A: Communities allow you to participate in discussions and share resources with other members.
Q: How do I follow/unfollow a thread?
A:
There are two ways to follow a thread:
1. Select the star symbol next to the thread or;
2. Select the ellipsis (…) next to the thread title and select ‘Follow’.
To unfollow, repeat the same actions with ‘Unfollow’ being displayed on the thread.
Q: How do I respond to others’ posts?
A:
1. Within the community, select the post you would like to respond to.
2. At the top right of the post, select ‘Reply’.
3. Enter the desired content.
4. Select ‘Post’ to post a response immediately.
Q: Where do I find my drafted posts?
A:
1. Go to my profile by clicking on the circle icon with your picture/initials > ‘Profile’.
2. Select ‘My Contributions’ > ‘My List of Contributions’.
3. You will find a list of live posts and drafts. You can filter this list to ‘View Draft Items’ by the drop-down on the right.
4. Select the draft to edit and post.
Q: Where can I find my followed content?
A:
1. Select the circle icon with your picture/initials.
2. Select ‘Followed Content’.
Followed content is also visible on your Home Page on the left side of the page under ‘My Communities Quick Links’.
Q: How do I report inappropriate content?
A:
1. Open the applicable thread.
2. Select the downward error alongside the applicable post or comment.
3. Select ‘Mark As Inappropriate’.
4. Provide further details in the pop-up text box.
This will be reported to the community moderators to review and action accordingly.
Q: How do I search for posts across all communities?
A:
1. Select the search bar at the top of the page in the main navigation.
2. Enter relevant keywords to find discussions, files, or other content.
3. You can refine your search by using filters on the left, such as content type or tags.
Q: How do I see a listing of all of the posts to a specific Community?
A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread.
Q: Why and how do I @mention other members?
A:
Just like social media platforms, @mentioning gains a specific user’s attention.
In MyCommunity, when you @mention another member, they will receive an email notification that they have been mentioned on a post/reply and a link directing post.
1. Type “@” or click on the @ icon when writing a post or reply.
2. Begin typing their name and a list will appear with potential members matching your search.
3. Select the correct member’s name once appeared.
You will know the @mention was successful when the text turns blue.
Q: What are tags and why are they applied?
A:
Tags are labels that you can apply to content by using #Hashtags with keywords. They serve two main purposes:
1. Providing additional information or categorizing content.
2. Offering a quick way to search for other content with the same tag. By tagging your content, you make it easier for members to discover related content and navigate through the community.
It is encouraged that members apply tags when posting content.
Q: How do I apply tags to my content?
A:
1. Type “#” or click on the # icon when writing a post or adding a library entry.
2. A list of tags will appear in a drop-down.
3. Select the tag you would like to use or create one of your own by select ‘Create:XXX’
Please note: Do not use spaces in tags. You will know your tag was successful when the text turns blue.
It is encouraged that members apply tags when posting content.
Libraries | Top
Q: How do I view resources that have been uploaded by other members?
A:
If you know which community the resource is located:
1. Navigate to ‘My Communities’ page.
2. Select the applicable community where the resource is located.
3. Select ‘Library’ tab.
If you do not know where the resource was stored, enter search terms in the main search box.
If you would like to browse library entries, select ‘Browse’ > ‘Library Entries’ in the main menu bar.
Q: How do the libraries get populated?
A: The libraries are populated in two ways:
1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library by using the 'Share a File' link found under “Participate” in the main navigation or 'Create New Library Entry' button on any community's library page. Library resources are not required to be associated with a discussion thread.
Q: How do I upload a resource?
A:
1. Navigate to the community you would like to share the resource.
2. Select the ‘Library’ tab in the navigation bar.
3. Select ‘Create Entry’ on the right of the screen.
4. Complete resource details and select ‘Next’ once completed.
a. Add your name as the owner of the file.
5. Select ‘Choose and Upload’ to upload/share your document or resource, then select ‘Upload’.
OPTIONAL: Click the three dots next to the file entry and select 'Copy Permalink' to obtain the file link. Paste this link into your discussion post to share it with other members.
You can also attach a resource in a post by selecting ‘Add Attachment’ at the bottom of your post when drafting, ‘Insert/edit Image’ or ‘Insert/edit Video’.
Q: What kind of resources can I upload?
A:
The system supports many file types including:
- Hyperlinks
- Standard files (Word, Excel, PowerPoint, PDFs)
- Webinars
- Images
- YouTube videos